in the frame of
www.lifebeyondtourism.org
Life Beyond Tourism




Quality Management in Hotel Services: National Regulations and Categorization, International Standards, New Trends
Florence, from 10/12/2006 to 17/12/2006




PROJECT LEADER:
Agnieszka Kowalkowska

PROJECT LEADER E-MAIL:

agnes@byd.pl  



PROJECT DESCRIPTION:

8 students from each University/Country, 5 Faculties-CountRies participating Our objective is - to present very significant role of Quality management systems in satysfying customers needs and wants in hospitality industry, - to define the similarities and universal values in these systems, - to define differences determined by specyfic social and economic environments in countries taking part in our workshop. We will also discuss guality management system of Viva Hotels (Best Western, Golden Tulip)Italy. - to present some recomendations and establish directions of future changes in hotel services. Stage I – Before workshops Collecting information about property structure of hotels in your country: - national hotel chains – showing the specificity of national hospitality (characteristic features, sometimes specific only for one country) - gaining information about service standards from leading owners - presentation of international hotel systems in your country - preparing information about the course of categorization process in your country (symbols system, legislation, course of giving categories, institutions responsible for controlling, etc) Stage II – Florence a) every morning presentations of research prepared in the first stage b) acquaintance with standards Best Western Int. and Golden Tulip, eg. Viva Hotels Florence and unique solutions of Viva Hotels (among other things work organization of room service) in hotel – meeting with management representatives c) Dividing in groups and assessment: - analysis according to servqual scale (selected elements) in individual categories - symbols system - elevation - reception desk - politeness and professionalism of staff - knowledge of foreign languages - information materials - restaurant (Italian and international food) - additional services Showing the specific aspects of Italian hospitality (especially in hotel services) Stage III – Summary of the workshops - universal trends in the international hotel management (eg. variety of services, specialization) - development trends of hotel management (congress hotels etc) - the newest hotel products


PROJECT IMAGES:
     


UNIVERSITY OF ECONOMY
AGNIESZKA KOWALKOWSKA, Joanna Kaczmarek. Natalia Błaszczyk, Anna Kozakiewicz, Julia Blazejewska, Dariusz Pniewski, Kamil Gierczyński, Jurand Chojnowski, Justyna Greczyn
Before - After

Vysoka skola polytechnicka Jihlava
JIŘÍ VANÍČEK, STANISLAVA PACHROVÁ, Zdeněk Moravec, Lucie Gavlíková, Anna Blahová, Eva Hrnčířová, Veronika Sixtová, Vendula Hakenová, Karolína Čadová, Michaela Čechová
Before - After

Shkodra University
ARJETA TROSHANI;NDRICIM CURRAJ;KRESHNIK DIBRA; MIRSADA FERLUSHKAJ;PRANVERA BARDHOSHI;FISNIK KRUJA;,XHULIO DUSHI;ERGYST KULLOLLI;AJET VATAKSI.
Before - After

Odessa State Economics University
Olga Degtiareva, Liliya Kovalenko, Kateryna Obodovska,Tetiana Melnichenko, Ievgeniia Tolstova, Kateryna Kostenko, Maryna Bielkina, Ganna Fedorova, Anna Leshchenko
Before - After

Saratov State Technical University
Odincova TatyanaShalantseva Yana, Kuznetsova Oxana, Panafidina Ekaterina, Kireeva Natalia, Birukova Natalya,Chekina Maria
Before - After



Before - After



Before - After



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Before - After





GROUP 1
Joanna Kaczmarek, Zdeněk Moravec, Ndricim Curraj, Alona Tkachuk
During


GROUP2
Natalia Blaszczyk(PL),Lucie Gavlikowa(CZ),Kreshnik Dibra(HR),Kateryna Obodovska(UA)
During


GROUP3

During


GROUP4
Eva Hrnčířová (CZ), Ievgeniia Tolstova (UA), Julia Błażejewska (PL), Pranvera Bardhoshi (HR)
During


GROUP5

During


GROUP6
Kamil, Vendula, Marina, Xhulio
During


GROUP7
Karolina Cadova, Ergyst Kulloli, Karolina Cadova, Jurand Chojnowski
During



GROUP8
Anna(Ukraine), Justyna(Poland), Michaela(Czech Republic),Ajet(Albania)
During